At Shakt, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. This Refund Policy outlines the conditions and steps for returning a product and requesting a refund.

1. Timeframe for Requesting a Refund

You have 30 days from the date you received your item to request a return and refund. If 30 days have passed since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Product Conditions for Return

To be eligible for a return, your item must meet the following criteria:

• It must be unused and in the exact same condition that you received it.
• It must be in the original packaging, with all tags and seals intact.
• You must provide the receipt or proof of purchase.

3. Step-by-Step Return Process

To initiate a return, please follow these steps:

1. Contact us via our support channel, shaktmat, at shaktimat@support.com with your order number and the reason for the return.
2. Wait for the Shakt support team to review your request. If eligible, we will provide you with a return authorization and the appropriate return address.
3. Pack the item securely and ship it. Please note that you are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
4. Provide us with the return tracking number at shaktimat@support.com so we can monitor the delivery.

4. Refund Processing Time

Once your return is received and inspected by the Shakt team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 5 to 10 business days for the funds to officially post and appear in your account, depending on your bank or credit card issuer.

5. Exceptions and Non-Refundable Items

Several types of goods are exempt from being returned. Non-returnable items include:

• Gift cards.
• Downloadable digital products.
• Intimate, health, or personal care items.
• Items explicitly marked as final sale or clearance.

If you have any questions regarding this Refund Policy, please reach out to us through shaktmat at shaktimat@support.com.